Managing order records or payments is the most crucial area in every business to foster transparency, improve their experience, and reduce customer disputes. One of the most challenging tasks is maintaining and managing the records of pending and delivered orders.
The water delivery software has minimized the challenge by providing the option of delivery proof within the system. With this feature in water delivery software, it has become easy for the vendors to refer to receipts at any point in time.
What is proof of delivery?
Proof of delivery is referred to as a document that acts as proof that the delivery was successful. This helps reduce misplaced delivered orders and enhances the relationship between the owner and customers. A proof of delivery document contains information
- Recipient’s information – The name and address of the customer who will receive the order,
- Signatures – The recipient’s signature on a digital platform.
- Date and time – On what date and at what time the order was delivered.
- Order details – Information about orders, products, and their quantities.
Why does your business need e-proof of delivery?
Electronic proof of delivery is an important agreement with customers, ensuring that the right product was delivered at the right place and time. If you are manually obtaining a proof of delivery, you might be facing issues like:
- Delayed deliveries – Manually obtaining the proof of delivery is time-consuming. If your driver takes more time obtaining proof of delivery from one customer, the rest of the order deliveries are delayed.
- Late billing cycles – Any customer dispute due to errors in recording proof of delivery manually can impact the billing cycle. Any discrepancies due to manual entries can lead to reworks and increased costs.
- Increased customer disputes – Inaccurate proof of delivery can create a mismatch, leading to customer disagreement and increasing customer disputes and churn rate.
Important features of delivery software to manage the E-proof of delivery
The water delivery software offers various features that enable your delivery drivers to obtain proof of delivery, fostering transparency among your customers, improving satisfaction rates, and reducing disputes. Features of water delivery software for proof of delivery:
Image Proof
The delivery method allows the driver to take a picture as proof of the completed order. Because of this, there is transparency between the customer and the delivery company. The system automatically updates these images in the admin panel, and the vendor can access them at any time.
Digital Signatures
Delivery drivers obtain digital signatures on the water delivery app while delivering the order. The customers provide a digital signature on the delivery driver’s smartphone or tablet. The customer’s receipt of the order proves it.
OTP verification
The software also provides the ability for the drivers to deliver orders via OTP. Delivering orders through OTP is the most secure way of delivery. The OTP is triggered on the customer’s contact, which confirms that the order delivery is in the right hands
Immediate updates
Every customer needs immediate delivery status updates to the recipients. These updates include alerts about delays or changes. With the water delivery software, you can notify the customer right away.
Cloud-based record keeping
The system stores all the captured delivery data in a cloud-based system, ensuring easy accessibility, data backup, and a verifiable chain of custody.
Benefits of adopting paperless proof of delivery – Water Delivery Solutions
Water Delivery Solutions offers integrated proof of delivery software that enables your delivery drivers to collect data from the customer that indicates that the delivery was successful. The benefits of adopting electronic proof of delivery are:
Reduces manual efforts
The delivery drivers no longer have to fill sheets. They can record the data on their smartphones, and the system automatically updates it in the back office. This automation ensures accurate data, reducing the chances of customer disputes.
Fosters transparency
The system sends the proof of delivery update to customers, ensuring the business manager, the delivery driver, and the customers stay on the same page. It promotes transparency that builds trust and reliability, improving the customer satisfaction rate and reducing the churn rate.
Conclusion
By switching to a digital platform, the vendors will be able to handle deliveries with ease and provide customers with a fantastic delivery experience. Water Delivery Solutions offers an integrated platform that helps you manage and track your orders, payments, and inventory. Moreover, it offers various features that streamline and optimize operations, thereby improving customer satisfaction and ultimately enhancing ROI for bottled water businesses. For more details, book a demo with us. Our experts are here to solve your queries.
He loves to explore. His passion for helping delivery industries in all aspects flows through in the vision he has. In addition to providing smart solution to make delivery process flawless, Ravi also likes to write sometimes to make it easier for people from business industry looking for digital solutions.
